Cisco Unified Contact Center

Call Drops On Agent Delivery

Some Context and Story This one's a bit of a mess, and I'll provide some context that I did not have the benefit of knowing going into it. The issue was reported as "Calling XXX XXX XXXX and pressing Option 2 for French…

February 20, 20208 min read

VMWare

UC & UCC Best Practice - LRO and IR on ESXi

Let's Talk About Best Practices Over the past few years I've been involved fairly often (from the ESXi/UCS perspective) in troubleshooting issues with network latency/connectivity wherein only a single VM is impacted.…

August 2, 20193 min read